Refunds will be processed as per the airline fare rules and cancellation policy. Such refunds shall be subject to Ashrayliving receiving the same from the airlines. However, the convenience fee paid to Ashrayliving paid at the time of booking is a non-refundable fee.
All cancellations made directly with the airline need to be intimated to Ashrayliving, in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank etc. The refund shall be processed after deducting the Ashrayliving service fee which is independent of the convenience fee as mentioned above.
The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, Ashrayliving will make an appropriate charge reversal to the same credit card; like-wise if the User used a debit card, Ashrayliving will credit the money to the same debit card.
In the event of cancellation and refund of partially utilized tickets, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.
CHARTER
TERMS OF THE CHARTER COMPANY
Charter facility means and include booking or hiring of an entire jet/aircraft/helicopter as available with the Charter Company.
The Charter facility booked through the Website is subject to the terms & conditions of the concerned Charter Company, including but not limited to cancellation and refund policies. The same will be communicated to the User at the time of booking and also through the booking confirmation voucher.
The User acknowledges that Ashrayliving merely acts as a facilitator to enable the User to book a Charter. The contract of service is always between the User and the concerned Charter Company.
The booking will be governed by terms decided by the Charter Company and the Charter Company reserves the right to cancel or reschedule the charter booked on account of events like bad weather conditions, lockdown, operational requirements or if there is any unforeseen technical/mechanical problem. An alternate charter is subject to availability and is the sole prerogative of the Charter Company of which Ashrayliving has no control. Any difference in the fare will be payable basis the fare existing at time of rescheduling the charter flight.
FACILITIES ON BOARD
Carry –on luggage /Baggage allowance, boarding & lodging facilities, number of passenger , food etc. are as per the terms of the charter Company and Ashrayliving has no role to play in the same. Ashrayliving may facilitate the communication on the requests of the User to the Charter Company, however, fulfilment of those requests are entirely the prerogative of the Charter Company
CHANGES IN EXISTING BOOKING
Any changes to an existing booking will be subject to the charges levied by the Charter Company. The User shall be obligated to pay applicable charges in the event of any alternation or modification to existing booking.
TRAVEL DOCUMENT
User understands that the Charter Company requires passenger names, nationality, passport number, date of issue and date of expiry, medical reports etc. well in advance to obtain necessary security clearances and to undertake the travel .User also understands that inability to travel on account of not carrying valid travel documents or refusal to board shall be solely attributable to the User and Ashrayliving shall in no way be held liable for the same.
REFUND
Refunds will be processed as per the Charter fare rules and cancellation policy. Such refunds shall be subject to Ashrayliving receiving the same from the Charter Company. However, the convenience fee paid to Ashrayliving paid at the time of booking is a non-refundable fee
The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, Ashrayliving will make an appropriate charge reversal to the same credit card; like-wise if the User used a debit card, Ashrayliving will credit the money to the same debit card.
